Astro Virtual Care
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Ask a Mental Health Clinician

Have your questions answered within 24 hours by a network
of New Zealand mental health clinicians (to use this service,
you need to be at least 18 years old and located in New Zealand)

Submit your question

Do you want to know more about a symptom? Do you want to know where to go or what to do next? Ask a Mental Health Clinician – they’re here to help.

Ask a Mental Health Clinician provides access to New Zealand mental health clinicians for answers to key questions about your mental health.

Simply type your question, attach any supporting documents, and click submit. Your question will be assigned to one of our Mental Health Clinicians who will conduct research and send you a detailed response and attach any relevant links or documents. Please note this service is only available during business days, and a clinician will respond within 24 hours.

Ask a Mental Health Clinician supports your treating doctor. It does not aim to replace them. If you require prescriptions or referrals, you will need to visit your treating doctor.

Who can use this service?

As an eligible AIA customer, you get access to this service at no additional cost.

How does it work?

Once you've completed the form one of our Mental Health Clinicians will respond to your query

  • 1 Submit your questions

    Submit your non-urgent medical questions via our portal. Ask as many questions as you need to.

  • 2 Get answers to your medical questions

    Our Mental Health Clinician will provide a detailed written response to your questions within 24 hours. This is general medical advice only.

  • 3 Additional support

    If appropriate, the Mental Health Clinician will recommend you to other medical services that we provide.

You can ask our Mental Health Clinicians any questions about your health from the comfort of your own home.

This is not an emergency service. If you are feeling unwell we advise you to contact your local emergency services (111 in NZ).

Ask a Mental Health Clinician
Submit your question

Teladoc Health Portal. AIA Insurance takes no responsibility for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of utilising the services provided by Teladoc Health or the information or content appearing on the Teladoc Health website except where such loss cannot be excluded by law. Teladoc Health is not insurance (including medical insurance) and it does not replace your relationship with your current doctor or medical specialist. AIA Insurance reserves the right to withdraw the service at any time or to change the terms on which the service is provided to customers.

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