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Mental Health Navigator

An in-depth mental health assessment* from a team of New
Zealand registered experts (to use this service, you need to
be at least 18 years old and located in New Zealand)

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Are you experiencing emotional symptoms like changes in mood, stress, anxiety and feel like it’s time to do something about it?

Sometimes finding where to get help is one of the biggest hurdles. In times like these, our team of psychologists and psychiatrists can guide you in the right direction and give you a better understanding of your mental health, the treatment you need, as well as helping you to navigate the health system.

Mental Health Navigator provides you with a discreet and confidential way to seek an assessment of your mental health by connecting you with a team of New Zealand registered mental health professionals – all from the comfort of your own home.

Who can use this service?

As an eligible AIA customer, you get unlimited access* to this service at no additional cost

How does it work?

Request the service and a mental health professional will contact you.

  • 1 Request a consultation

    Request the service.

  • 2 Talk to a mental health nurse

    One of our mental health nurses will call you and become your dedicated point of connect, providing support and guidance.

  • 3 Talk to our team of mental health professionals

    Based on your discussion with our mental health nurse we will match you to a psychologist and/or psychiatrist who will meet with you within days via video call.

  • 4 Receive a report and treatment recommendations

    You will receive a written report outlining our experts findings, allowing you to fully understand what is driving your symptoms. Your mental health nurse will discuss all of the findings with you and help you into the recommended treatment approach*.

Get the mental health guidance that could change your life.

This is not an emergency service and below are some conditions we would not be able to treat: Thoughts of suicide or self-harm, psychosis, hallucinations, schizophrenia, personality disorders, and if you're currently under the influence of drug or alcohol. If you have thoughts of suicide or self-harm, please contact your local emergency services (111 in NZ) for immediate response and help.


*Mental Health Navigator is an assessment service to help with understanding your diagnosis and recommended treatment pathway. Teladoc Health do not provide treatment, however, their team can assist you with understanding the recommendations and how you may be able to access in your local area. While access to Mental Health Navigator is unlimited, as the service is designed to provide an assessment, there would need to be a significant change to your mental health or substantial time between your first diagnosis and report and any subsequent Mental Health Navigator intervention. Ask a Mental Health Clinician is available for any general mental health questions.

Mental Health Navigator
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Teladoc Health Portal. AIA Insurance takes no responsibility for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of utilising the services provided by Teladoc Health or the information or content appearing on the Teladoc Health website except where such loss cannot be excluded by law. Teladoc Health is not insurance (including medical insurance) and it does not replace your relationship with your current doctor or medical specialist. AIA Insurance reserves the right to withdraw the service at any time or to change the terms on which the service is provided to customers.

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